Summary:

We are looking for a skilled L1 technician for data center and cloud infrastructure monitoring. In this role, your duties will include day-to-day infra monitoring using a designated set of tools and monitoring platforms. Installing and upgrading system components, as well as providing network support. You will also be required to perform maintenance and repairs on servers and network equipment. You will be working with the technical team of our US-based MSPs and providing them with the necessary support to maintain the optimal health of their production environment.

The job of a DCMON technician entails overseeing environments of a data center where they supervise systems and also identify, log, and report issues to their seniors. They write instructions for the data centers and are responsible for the maintenance of configurations of all systems within them. They perform precautionary system maintenance to ensure that the center’s systems and network are functioning well.

As a DCMON technician you will coordinate with other support personnel to guarantee that uptime is maximized so that the data center can provide quality services. This job involves carrying out procedures needed to maintain data, transactions, and reports from systems, supporting administrators and end users, maintaining work registers, and documentation of processes, performing user administration tasks, such as adding, modifying, and removing disk space management, performing backups and file restores, and monitoring activity and access of the data center and its operations section to ensure that there is compliance of security policies.