Shared Public Cloud (IaaS)

Overview

As part of the IT channel community, you need to be able to deliver your software and services to businesses quickly, serving them in any deployment model they want to consume. With Livewire’s shared cloud offering, we provide the efficiency and scale of traditional IaaS—but with proven VMware-based infrastructure, expert design, integrated security, and built-in data protection. We offer a key differentiator by not limiting you to use fixed capacity. Though its a shared cloud, but we make sure there is always that extra room available for you to burst your resources when you need it most.

Unlike conventional public cloud we do not restrict your interaction just via ticket / email, our technical resources are available for you 24×7 via phone, email, ticket, chat, even if you are running just few VMs.

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Highlights
Livewire Benefits
Bundled Services
Use Cases
Resources
Available From

Pay as you Go

Start small and pay as you use. Number of disk and compute combinations to choose from you are sure to find the right performance at the right price.

Resources On Demand

Request additional resource on demand. All our datacenter facilities are pre-provisioned with at least 30% buffer capacity to make sure you never run out of resources when you need it most.

User Friendly Orchestration

Manage your virtual infrastructure using the same tools you use to manage Vmware infrastructure in your own environment. Service management is made easy through tools and capabilities that are similar to those already used on-premises, to allow for your existing skills to transfer across environments.

Perfect for Mixed Workloads

Whether you’re running a website, mail server, or LoB applications, Shared Instances are the great choice for most workloads. Our shared clusters are designed keeping these variants in mind.

Price and Performance

Despite based on enterprise grade hardware and software platform, we offer unmatched price point with blazing fast performance.

High Availability

Its about scale. All our shared cloud clusters are by design and deployed with host aware and rack aware strategy. This means, there is no single point of failure even entire rack goes down.
Dedicated Cisco / HP Hardware

Hardware is not shared with other customers, so you get predictable performance and security, while simplifying software licensing. Support demanding applications with up to 32 Intel® processor cores and 1.2TB of RAM per Server on enterprise grade Cisco and HP Servers.

Multi Cloud Connectivity

With more than 150+ PoPs across US. 8 Market places and native Open Cloud Exchange Platform from our Datacenter provider, it makes Livewire Cloud platform a complete edge cloud solution. At any given point you will be always in close network proximity of your cloud infrastructure.

Root Control with Familiarity

Manage your virtual infrastructure using the Livewire’s single pane of glass OR same tools you use to manage your infrastructure in your own data center, such as Vmware vCenter. We offer root system control and increased security through dedicated hardware and physical infrastructure that’s used exclusively by you.

Resources On Demand

Grow your compute, network, and storage capacity in timeframes measured in hours and days, rather than the weeks, months, or quarters typical of DIY deployments in on-premises data centers.

Security and Compliance

Layer on value-added services like Cyber Protect Backup, Ransomware Protection, Cloud Governance, compliance and Risk Management to provide deep expertise and advanced threat intelligence for help protecting your business.

Cloud Management Platform

Optimized service delivery with integrated Vmware vCloud Director. Vmware vCloud provides comprehensive functionality, integration and lifecycle management with policy-based governance for hybrid cloud environments.

Multi-Tenant by Design

With set of pre-provisioned vLANs, Firewalls and native Vmware resource Pool, you can slice and dice the cloud resources as needed and provide it to customers with intuitive cloud management console.

Managed Datacenter

Think it as you own datacenter except we do all heavy lifting for you. By default, our support includes complete datacenter management including proactive infrastructure monitoring and hardware replacements.

Optional Cross Datacenter DR

Choice to configure optional cross datacenter replication and DR to our datacenter across another cost / within same city. For fraction of cost increase enjoy greater redundancy and compliances for your customer.

Templates and vApps

Choose from wide range of pre-configured OS flavors and thousands of ready to deploy popular application stacks.

Dedicated vLAN and Firewall

Each cluster is deployed with pre-provisioned vLANs and ready to deploy virtual firewalls. Complete network isolation for each tenant / customer of yours.

Built in Backup

Built in backup available from global backup and DR leaders. Choose from wide range of backup / DR tool and we will deploy and support it for you.

DDoS Protected Dual 10G Circuits

Each of our hosting facility is equipped with dual 10Gbps DDoS protected upstream circuits. We have implemented IDS Not just on edge network but also on private network fabric which makes our network extremely secure for any external intrusion.

10G / 40G / 100G Backbone Network

Option to choose from 10G / 40G network backbone. With enterprise grade spine-leaf network architecture each leaf switch is connected to 100G spine switches in backend, making it robust network fabric which is not just intelligent but also lighting fast

Built in Cyber Protection

Built in advanced Cyber Protect Backup with real time ransomware protection, malware protection and web filtering for each virtual machine. For fraction of cost, make all your workloads protected from Cyber Attacks.
Datacenter Monitoring and Management

Our default support includes complete datacenter monitoring and management namely, Backbone networks, edge networks, DDoS Circuits Power Feeds, On-site hardware sparing and maintenance.

Infrastructure Monitoring and Management

We completely manage both the hardware and the software tools used to deliver your cloud, including, Virtualization platform, Hypervisor patching and updates, Storage Subsystem and Networks.

On Demand Technical Expertise

Certified experts to support Vmware vSphere, Virtuozzo VHI, OpenStack, DevOps Cloud, Vmware vCloud Director, Vmware NSX software-defined networking, Vmware Horizon, Vmware vRL, Vmware vROPs and VMware vSAN software-defined storage technologies.

Consulting and Advisory

With over 14+ years of experience in Cloud Business our Consulting and Advisory Services team brings the world’s best cloud experts together with the latest methodologies and approaches to develop cloud solution strategies that get you on the right road from day one.
From assessment to ideation, we work alongside your team, ensuring you have the guidelines, guardrails and expertise you need to be successful.

Backup and DR Expertise

In house team of professionals that brings in more than 10 years of experience in backup and migration product, available at your disposal to choose right backup / migration strategy and help you, setup any backup / DR tool of your choice on your cloud Infrastructure. Beside this we offer several pre-integrated backup technologies that are pre-validated by our team and fully supported by us.

Free Workload Migrations

Our most recognized and appreciated professional migration services are provided at no cost by Livewire. May it be another public cloud, hosted Vmware or any other virtualization platform. We will migrate it for you.
Mail Servers

Web Applications

Classical VDI

My SQL Databases

Virtual Desktop Infrastructure

Mixed Workloads
NY2 - Secaucus, NJ
Tier3 - CoreSite

SV4 - Santa Clara, CA
Tier3 - CoreSite

DFW1 - Dallas, TX
Tier3 - Databank

CA1 - Salinas, CA
Tier1 - Livewire

1) What do I get in IaaS?

IaaS (Infrastructure As a Service) includes shared resources (CPU, Memory, Storage and Networking) from shared clusters managed by Livewire Team. Although in IaaS you get dedicated virtual network suites on demand which includes a dedicated vLAN, Firewall and Public IP. You can request as many network suites as you want for additional small pricing.

2) How do I access IaaS?

You can access IaaS through a VPN connection to Livewire Cloud. We also have management portal that allows system admins to perform administrative task on their cloud environment.

3) What Livewire data centers provide IaaS

IaaS is available from selected datacenters of Livewire. Please check with our sales team at sales@dev.livewirecloud.com for more information.

4) Are backups included with IaaS?

IaaS management environments are automatically protected by an image based backup solution. Beside that customer can deploy choice of their backup and DR software to backup / replicate virtual machines. We provide integrated backup for additional monthly cost from Veeam, Carbonite, Axcient, Datto, vSPhere SRM, Acronis and Vembu.

5) Is an Anti-Virus solution included with IaaS?

Optional antivirus software / end point protection can be licensed and installed to protect Guest Operating Systems. We provide integrated AV / end point management from Acronis and Blackberry Cylance.

6) How can I migrate virtual machines to IaaS?

You can migrate data to Livewire by using VMware vSphere replication or a number of other supported replication solutions. For more information about migrating to IaaS, contact Livewire Support.

7) Where can I find a list of known issues for IaaS?

Known issues are listed in the release notes for each version of vSphere. You can find your version number by clicking Help > About in vCenter. For more information, see the VMware vSphere Documentation.
1) Are IaaS environments deployed in a high availability (HA) configuration?

Yes, IaaS environments are deployed in an HA configuration.

2) Is there a limit to the number of VMs per IaaS environment?

You are only limited by amount of shared resources (CPU, Memory, Storage) allocated to you in your plan. Your designated resources are carved out via native “Resource Pools”. Once you reach your maximum capacity which you would know in your management UI you can request for additional resources on the fly.

3) Can I access the vCenter API?

No, since it’s a shared environment and API calls are directly been called to entire cluster. For security reasons we do not allow calling API in shared environment.

4) Can I add ESXi hypervisors in my data center to a RPC-V environment?

By default only hypervisors / shared resources provided by Livewire can be added, please contact Livewire support for additional details.

5) Can I manage vCenter plug-ins and add my own third party plug-ins?

No, its not supported in shared cluster / Livewire public cloud environment
1) What other VMware products are supported?

Beside vSphere and vSAN, we have integrated NSX-T, vCloud Director and vRealize Tenant App in shared IaaS environment. Although each customer only has tenant level / organization VDC level access to this infrastructure.

2) Does IaaS supports integrating with other cloud services from Livewire?

Yes.
1) How are IaaS clusters are Licensed?

Livewire is on Vmware VCP Program with new Vmware Partner Connect. We are authorized to rent Vmware product licenses to our customers in datacenters managed by us on monthly basis on actual consumption. We supply these licenses along with each IaaS VDC depending on Vmware products in your cloud architecture. For more information on Vmware licensing contact our presales team at presales@dev.livewirecloud.com

2) Can I bring in my own licenses?

No, we cannot support BYOL for Vmware in shared environment since the cluster cannot differentiate between customer Vs Livewire licenses in a shared vCenter deployment. You may though bring in your own OS and backup software licenses for e.g. Veeam, Zerto etc. For more information on backup software licensing / porting your existing volume licenses contact our presales team at presales@dev.livewirecloud.com

3) What about OS and other Microsoft Product Licenses?

Livewire is authorized Microsoft SPLA partner. We can rent you Microsoft product licenses under our SPLA agreement on monthly basis. These can be also bundled with your base VDC package depending upon size of VDC you sign for. We are also Red Hat partner and therefore can also supply with Red Hat Linux OS and application licenses. As stated above, customers can also bring in their own OS and backup licenses. For more information on Microsoft SPLA / RedHat Linux / porting your existing volume licenses contact our presales team at presales@dev.livewirecloud.com
1) How are IaaS components monitored?
The management infrastructure and datacenters are monitored by using the following combination of tools:
- Observium Alerts Livewire datacenter engineers when any hardware component, networking component, thermal warnings, failure warnings are triggered on datacenter equipment, links, switches, networking gears, servers and PDUs.
- vCenter Alerts Alerts Livewire Vmware Administrators and customer’s SysAdmins when any service / process / functionality associated with your vCenter cluster is fully / partially affected.
- vRealize Operation Manager Alerts Livewire Vmware Administrators and customer’s SysAdmins about smart alerts that are result of consolidated Vmware alerts that signifies service degradation in your IaaS cluster.
- vRealize Log Insight Maintains system logs for your vCenter cluster in centralized repository if the issue needs to be escalated to Level3 / Vmware team. In such incidents both of these support team requires historical logs. These logs can be provided upon request.
2) Is monitoring provided for my unmanaged VMs?

No. Livewire does not provide monitoring for VMs except those that are for management purpose. For more information, refer to our “Support Procedures” documents under support menu on website.

3) How do I know if IaaS resources are low?

IaaS includes the Vmware vRealize Operations Tenant App Integration for performance monitoring and planning tools. vROPs provides advanced reporting and forecasting capabilities, and the ability to set alerts to notify you when resources are low. These tools can be useful for optimizing resources and identifying performance bottlenecks.

You may also deploy any RMM tool of your choice at VM level.